Job Description

Join the ACI Learning Adventure!

Our Mission: Welcome to a new era of learning, where individuals and organizations come to transform goals into measurable success. At ACI Learning, we believe that anything worth doing is worth leading the way—with innovation, exceptional experiences, and impactful results.
We provide a full ecosystem of learning and development solutions that empower people and businesses to lead with confidence, learn with purpose, and achieve outcomes that matter. Join us, and together, we’ll shape the future of skill-building and professional growth.

The ACI Team: Imagine collaborating with over 200 of the brightest minds who are passionate, grounded, and dedicated to shaping the future of eLearning. Together, we’re not just a team; we’re a movement in one of the most exciting times in tech.

Purpose-Driven Culture: At ACI Learning, work isn’t just a job. It’s a passion we pour into every project, every day. We celebrate creativity, innovation, and the joy of doing what we love.

Your Opportunity: Are you ready to be part of something transformative? Dive into a world of collaboration, growth, and endless potential. Apply now and help lead the change!

ACI Learning is a leading provider of audit, cybersecurity and IT training solutions, empowering individuals and organizations worldwide to improve their technical capabilities and their cybersecurity with compelling and comprehensive training. Our leadership position extends even further to our new SaaS Learning Platform myACI that goes beyond audit, cyber and IT training to provide organizational and individual knowledge assessment, analytics and training delivery with integrated AI to understand capabilities and skill gaps for organizations.

Job Summary:

This position has a strong emphasis on mentoring, coaching, monitoring, and supporting students to achieve certification and career goals. The Teaching Assistant will be coached and trained to become a future, successful instructor or mentor for any of the ACI Learning certification courses currently being offered. The Teaching Assistant will work closely with the Instructor Manager, the Tech Academy Director, and the Director of Global Events and Operations. The Teaching Assistant must partner effectively with Tech Academy staff and current Instructors to provide effective support and customer service to students and contribute to ACI Learning overall customer success strategy as we experience rapid growth.

RESPONSIBILITIES:

• Proactively engaging with students to offer support
• Increase student engagement/participation
• Proactively monitoring student progress
• Conducting workshops, labs, and exam prep sessions to support students through certification
• Ensuring the learning environment and resources support learner needs
• Preparing the learning environment and resources, including setting up IT equipment, labs, and workshops, where appropriate
• Support Instructor with attendance (beginning and mid-point)
• Review Course Materials with Instructor prior to course to prepare for sections being taught
• Collaborate with Instructor in creating additional activities (polling, etc.)
• Provide instructor coverage for sessions as needed

Must Have:

• Completed the Customer User Support Specialist (CUSS), Information Security Analyst (ISA), or Network Support Specialist (NSS) Program within the last two (2) years 
• OR  have   at least one (1) current & active technical certification from those programs (excluding ITIL)

Nice to Have:

One or more of the following mentoring experience:

• Military E-6 or Above
  • E-5 For At Least (3) Years
• Instructor/Teacher
  • Two (2)+ Years
• Coach
  • Two (2)+ Years
• Course/Product Development
• Supervisory Role

Why ACI Learning is Your Next Big Move

Sick time and eight paid holidays — because we believe in balance.

401(k) retirement plan with immediate vesting and up to 5% matching contributions — we invest in your future from day one.

We are committed to the values of diversity, equity, and inclusion, and strive to ensure that it is interwoven into the fabric of our organization. We support and nourish an inclusive and welcoming environment for employees from diverse backgrounds.

At ACI Learning, we offer a competitive, experience-driven salary range that aligns with your qualifications and contributions. To that end, the posted salary range reflects our most reasonable assumption of pay for this position at the time of posting

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