Job Description

Service Writer Opportunity Summary:

CT Power, a W.W. Williams Company, is seeking an experienced, highly motivated Service Writer /Advisor. The responsibilities of this role include greeting the customer, creating service repair orders based on the customer's request, and keeping the customer informed of the repair status. Assist in the operation of managing a profitable service department through productive staffing, strong customer satisfaction, cost controls, setting and meeting objectives with high initiative for change, and control of service activity.

Job duties:

• Assist customers with setting service appointments, and keeping our clients informed of the status of their reefers in for service.
• Open and close work orders promptly.
• Research reefer recalls, service & repair information with manufacturers' websites.
• Being able to sell needed reefer maintenance & repairs in an honest, ethical, courteous & professional manner.

Work Experience & Qualifications:

• Our ideal candidate would have a minimum of 2+ years of related experience and have a high school diploma or general education degree (GED).
• Strong written and verbal communication skills.
• Proficient in Microsoft Office Suite.

Employee Rewards & Benefits:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental, and Vision Insurance
• 401k with a Company Match
• Company Paid Training
• Growth and Leadership Opportunities

About the Company:

CT Power, a W.W. Williams Company, is an authorized Carrier Transicold Transport Refrigeration company providing service, warranty, parts, and new product sales over a variety of transport refrigeration applications. With outstanding customer service practices and a talented team of technicians, our customer base continues to grow. CT Power is currently seeking a highly motivated and organized Service Administrator to join our team at CT Power Phoenix. As a Service Administrator, you will play a crucial role in ensuring the smooth operation of our service department and providing exceptional customer service to our valued clients.

When you join the CT Power team, you become part of a company that impacts millions of Americans daily. As a leader in the transportation service, repair, and parts industry, CT Power offers flexibility and tailored solutions for your transportation repair needs. Our mission is to be the trusted provider of innovative, timely solutions that surpass your expectations.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. EOE/AAP/M/F/Vets/Disabled, DFWP.

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