Pharmacy Call Center Technician Job at Ohm Systems, Orlando, FL

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  • Ohm Systems
  • Orlando, FL

Job Description

Summary:
A healthcare organization is seeking a Pharmacy Call Center Technician to provide knowledgeable and courteous customer assistance to members, providers, and internal teams. This role involves responding to inquiries, assisting with pharmacy-related concerns, and ensuring high-quality customer service. The ideal candidate has experience in a specialty pharmacy setting and strong communication skills.

Position Info:

  • Title: Pharmacy Call Center Technician
  • Client: AmeriHealth Caritas
  • Duration: 3 Months
  • Location: 2416 Lake Orange Drive, Orlando, FL 32837
  • Work Mode: Remote work (Training is Onsite)

Responsibilities:

  • Provide customer support to members, providers, and internal teams regarding pharmacy inquiries.
  • Assist with resolving issues related to prescriptions, medications, and pharmacy services.
  • Maintain professionalism and accuracy when handling customer interactions.
  • Adhere to pharmacy call center policies and procedures.
  • Utilize typing and data entry skills to document interactions efficiently.

Skills/Qualifications:

  • 2 years of Pharmacy Technician experience in a Specialty Pharmacy (required).
  • Minimum 35 words per minute typing speed (required).
  • State or National Pharmacy Technician Certification not required .
  • High School diploma or equivalent.
  • Strong communication and customer service skills

Job Tags

Hourly pay, Remote job,

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