Job Description

Hope you're doing well. We have an open position for a Microsoft Dynamics CRM Developer . Pl. see the details below and let me know your interest. If interested, pl. Share a copy of your resume to [email protected] along with your salary / rate expectations and the best time to reach you.



Client: Baltimore County - Office of Information Technology

Location: Towson, MD 21204 (Hybrid Role)

Job ID: 25-002-SS

Scope of Work:
The Business Applications Unit (BAU) within the Office of Information Technology (OIT) develops, implements, and supports business solutions for Baltimore County departments, including application development. The BAU SharePoint Teams is seeking a skilled Developer proficient in Microsoft Dynamics to create a Customer Relationship Management (CRM) tool for the enterprise, with a focus on the Department of Economic and Workforce Development. This position will lead the technical development, implementation, and maintenance of the Microsoft Dynamics CRM tool, integrating it with other systems.

Duties and Responsibilities:

• Serve as a Subject Matter Expert (SME) for the design, architecture, and implementation of the CRM tool in Microsoft Dynamics, including integrations with other systems.
• Define the logical, technical, and physical architecture for the Microsoft Dynamics CRM solution.
• Develop and implement a Customer Relationship Management solution in Microsoft Dynamics, prioritizing the Department of Economic and Workforce Development.
• Manage the day-to-day administration, support, maintenance, and monitoring of the Microsoft Dynamics CRM solution, including customizations and configurations.
• Develop and implement training for others on how to develop and use Microsoft Dynamics.
• Gather and document requirements from non-technical business users.
• Translate business requirements into technical specifications and functional design documents.
• Collaborate with business analysts, project managers, and technical staff to understand business needs and provide technical solutions.
• Assist with data migration tasks to and from the Microsoft Dynamics CRM solution.
• Prototype and demo recommended solutions for users.
• Integrate Microsoft Dynamics CRM with third-party applications, databases, and external systems.
• Provide ongoing technical support and training to end-users.
• Conduct regular quality assurance and testing to ensure the CRM tool meets end-user requirements.
• Assist in project planning, scheduling, and deployment of new CRM features.

Minimum Qualifications/Skill Sets:

• Bachelor's Degree in Engineering, Computer Science, Information Systems, Business, or a related field from an accredited college or university.
• 7 years of experience in the IT industry.
• 3 years of experience as a technical expert in an IT organization.
• 3 years of experience in developing solutions with Microsoft Dynamics.
• Proficiency in Microsoft Dynamics 365 CRM development and customization.
• Experience with JavaScript, C#, .NET, and Web Services.
• Knowledge of Dynamics 365 APIs and SDKs.
• Strong understanding of CRM solutions.
• Experience with SQL, database management, and data migration techniques.
• Strong communication skills and ability to collaborate in a team environment.
• Excellent problem-solving skills.

Preferred Experience:

• Experience building a CRM solution in Microsoft Dynamics from design to development (Full Life Cycle).
• Strong understanding of CRM data modeling, workflows, and user interface customization.
• Familiarity with the Microsoft Power Platform (Power BI, Power Automate, Power Apps).
• Familiarity with Microsoft SharePoint.

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