Patient Liaison
*Onsite - Las Colinas, TX
Serenity is a rapidly growing Healthcare Tech company committed to creating the finest patient experience. The primary responsibility of this role is to ensure that our patients billing concerns are acknowledged and resolved. This position is critical to our billing team, ensuring that patients understand their billing statements and are willing to make payments toward their account balances. This position will interact with patients via phone calls, emails, etc. to alleviate billing concerns.
Responsibilities
Verifying patient insurance benefits
Work with insurance representatives to review and reprocess claims as needed
Assisting Patient Care Coordinators in answering patient questions
Collaborate with practice managers to best support and serve our patients
Speak with patients directly to best identify and resolve their billing issue
Research patient accounts and communicate findings
Communicate with patient through email, text, or phone call
Take patient payments
Fulfill patient requests for itemized statements
Other duties as assigned
Qualifications
Basic office skills (faxing and transcribing).
Ability to file documents electronically
Some knowledge of medical billing
Strong interpersonal skills with ability to talk with both providers and patients
Ability to be positive, friendly and deliver on tasks assigned
Benefits
Competitive pay (DOE)
Medical, Dental, Vision insurance
Life Insurance
Flexible spending account
Paid time off
401k
Who We Are
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.
*This position is contingent on a background check.
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