Job Description

The Customer Experience (Marketing) team works to showcase our brand through the lens of expertise and love. They work to provide a personalized experience for our consumers backed by best-in-class, data-driven marketing capabilities. The Customer Experience team focuses across 4 departments including, Marketing, Creative, Communications, and our Loyalty & CRM team. Everyone brings their own point of view to create a unique experience for the pets and pet parents.

Collaborative & Flexible Work Environment: We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and are expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

Manager, Digital Asset Management

We are a small, fast-paced internal Creative Team who aims to be a highly strategic and innovative group that consistently demonstrates leadership and innovation in our work.

We strive to gain the trust and respect of our business partners through our ability to deliver exceptional results, with a focus on speed, agility, and collaboration.

Our goal is to evolve into a revered in-house resource for our clients, providing them with cutting-edge solutions that drive exceptional results and leave a lasting impact on their business and our pet parents. We have a vision to ultimately aspire to be a driving force in the industry, setting the standard for excellence and inspiring others to follow our lead.

You work with passion and energy. The Digital Asset Manager is detail oriented, able to work in a very fast paced environment, while maintaining rigorous standards. You have great knowledge of digital asset management (DAM) systems, system migrations, metadata management, and copyright.  You are comfortable working with ambiguity, organizing information, and acting as a resource for diverse stakeholders.

You are quick on your feet and a proactive self-starter. You’re able to juggle multiple priorities at once. You are a go-getter that recognizes where challenges exist and you don’t wait to be told to fix it, you proactively solve problems and keep partners continually in the loop. Constantly finding opportunities to learn more about evolving tools, standards, and best practices in the DAM field.

You're a highly collaborative team player who is always coming up with solutions. You love improving on process workflows and you’re always looking to do more in new and innovative ways while maintaining high standards of yourself. You can negotiate timelines to enable the delivery of assets through the correct omni-channels.

You welcome constructive criticism with a growth mindset, always seeking to improve yourself and how we work. You adapt quickly with a positive attitude while working cohesively with the team. Promotes and champions PetSmart DAM.

You work through a strategic and critical thinking filter. SME (subject matter expert) for all things DAM. A clear communicator, with excellent presentation skills. Confident in communicating with diverse stakeholders, including both business and IT partners.  

You are incredibly organized . You juggle and multi-task with the best of them. Are accountable for your work and have ownership of the outcomes. You catch on quick and understand objectives and how to prioritize them. Extremely detail orientated with the ability to focus on the details within large data sets.

You’re comfortable working in a complex DAM eco-system that includes multiple systems. You have a general knowledge of the Adobe Creative Suite and can easily navigate Mac OS. Experience working with product information management (PIM) systems, project management, and or dynamic media systems is highly desirable.

You love pets! You’d do anything for pets and pet parents. You want PetSmart to thrive, and you’ll do what it takes with great enthusiasm for the business.

Who do you report to?

Sr. Manager, Operations & Project Management, Digital

Responsibilities

• Act as subject matter expert for DAM at PetSmart; acts as a resource and champions the DAM system.
• Develop and manage workflows for gathering, storing, organizing, sharing and optimizing digital assets amongst all internal stakeholders and external partners.
• Establish and manage policies and procedures for digital asset preservation, taxonomies, cataloguing, usage rights, and metadata standards.
• Establish, monitor and maintain accurate lifecycle stages of assets including archiving and purging.
• Research and make recommendations on emerging standards and best practices in digital asset management including automation, system integrations, preservation, metadata, and rights management.
• Work cross functionally with both business and IT partners to optimize DAM user experience and system capabilities.
• Work closely with partners in IT for system maintenance and communicating business needs for DAM roadmapping.
• Maintain and establishes governance rules around sensitive assets. Enforces legal requirements for copyrighted assets.
• Create use cases and analyze user data to ensure that he DAM system is an efficient asset pipeline.
• Trains internal and external users on using the DAM system. Create and update DAM documentation and user guides.
• Manage and develop Digital Asset Specialist and Product Specialist, DAM; unlocking their full potential.

Required Skills and Experience

• 5+ years working with DAM systems, Canto Cloud experience a plus.
• 2+ years of people management experience required.
• Experience with Adobe Creative Suite.
• Experience in navigating copyright and terms of use agreements.
• Experience working with standardized metadata schemas and taxonomies.
• Degree in library science preferred.

• Experience with Adobe Dynamic Media Classic and PIM systems a plus.
• Experience working in a retail creative environment a plus.
• Knowledge of the digital shelf and E-commerce a plus.

At PetSmart, we work hard to create a culture where and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here: 
• Check out Associate stories and share in some celebrations at PetSmart: 
• Explore PetSmart Benefits here: 
• If you don't already live in the Phoenix area here's a guide to the area:

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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