Job Description

Job Description and Duties

This position is located in Sacramento.

At HCD, we are dedicated to fostering a dynamic and inclusive work environment where innovation and collaboration thrive. If you’re interested in promoting safe, affordable, sustainable communities for all Californians, HCD is the place for you. By joining our team, you’ll have the opportunity to make a meaningful impact in your community while working along passionate professionals.

Under direction of the Staff Services Manager II (SSMII), the Staff Services Manager I (SSMI) will independently perform duties with minimal supervision and exercises independent judgement in making decisions and recommendations. The SSM I is responsible for the management of the Permit to Operate (PTO) functions within the Mobilehome Parks and Special Occupancy Parks Program as well as supporting the Employee Housing and Park Manager Training Programs.

Please Note: A Statement of Qualifications must be submitted along with your application in order to be considered for this position. Please see Statement of Qualifications section below for instructions.

Under California Government Code Section 14200, this position is eligible for hybrid telework and may be eligible for full-time remote work in some circumstances and/or time-periods, at the sole discretion of the Department. Telework-eligible applicants must reside in California. Headquarter location will be designated based on the selected candidate's primary residence location. This is subject to change if HCD's criteria is met.

You will find additional information about the job in the .

Special Requirements

Confidentiality

Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Employment Application (STD.678)

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD. 678 will not be considered.

HCD Disclosure Requirements

Selected candidates may be subject to rules imposed by a Conflict of Interest Code that apply to HCD employees, which may require filing a Statement of Economic Interest (Form 700).

HCD conducts pre-employment background checks on all new to HCD or returning to HCD candidates. This position requires a background check to be conducted in California and  cleared prior to being hired.

Per CCR 249.3, this job control may be used to fill subsequent vacancies.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Strong written, verbal, and interpersonal communication skills
• Experience supervising and/or managing a program or a team
• Program or project management skills
• Effectively communicate with external stakeholders
• Ability to facilitate training, meetings, and workgroups
• Performance management experience
• Experience developing and monitoring key performance indicators
• Ability to handle multiple priorities while maintaining outstanding customer service
• Experience analyzing legislative proposals
• Experienced in the development of reports and procedures
• Experience interpreting, applying, or knowledge of CCR, title 25, division 1, chapters 1, 2, 2.2, and/or 2.3

Benefits

We offer competitive benefits and flexible opportunities:

• Excellent health, dental and vision benefits for employee/employee’s family
• 401k program
• Flexible Schedules
• Hybrid telework
• Alternate Work Week Schedule options
• Paid Holidays and vacation/leave
• Tax-advantaged savings and spending accounts
• Free Employee Assistance Program
• Investment in your training and development

HCD’s Sacramento Headquarters’ building also offers:

• Convenient transportation options, including light-rail and pre-tax parking
• Free On-site Gym
• On-site Childcare
• On-site Café, Deli, and Grill
• On-site ATM

For more details about employee benefits, visit the

Statement of Qualifications

Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. Cover letters and resumes do not take the place of the SOQ. When completing the SOQ, number your responses, include all relevant experience, education, and training, as applicable, and explain all answers thoroughly.  Your SOQ should not excee d two pages, single-spaced, Arial 12-point font and address the following:

1. Please describe a time you demonstrated exceptional customer service during an escalated situation with a customer. What techniques did you use to resolve the situation? What was the outcome?  
2. Please explain the steps you would take if an employee was performing below the expected standards.
3. Please describe your experience implementing and monitoring key performance indicators for a program or team.

Note:  Applicants who do not follow these instructions may be disqualified from the selection process.

Visit th e  SO Q Checklist for Candidates for tip s on completing a Statement of Qualifications.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Statement of Qualifications section below for additional requirements.

Job Tags

Permanent employment, Full time, Work experience placement, Flexible hours,

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