Spa Manager Job at Grand Falls Casino and Golf Resort, Larchwood, IA

aHFJTFNOMDJMMTFYZXV4bWg2OG5UN3M0eGc9PQ==
  • Grand Falls Casino and Golf Resort
  • Larchwood, IA

Job Description

Job Description

Responsible for overseeing the day to day operations, guest service standards & team members of the Salon/Spa. Maximizing the guest experience while maintaining a high level of quality service within an Aveda Environmental Lifestyle Salon and Spa. Continued development of client database, services and product for financial growth.

Provide exceptional guest service to all internal & external guests.

Ensure all policies are followed, profit goals are met, programs are implemented and building/equipment is maintained at all times.

Provide leadership, clear direction & reviews for Spa staff. Hold monthly “Huddles” (meetings)

Responsible for scheduling guests, service providers and client coordinators’ payroll processing and approvals for time off.

Coordinate hiring, training & discipline of employees with Director. Coach, manage & interact with team members to ensure development/implementation of quality services that meet the Aveda Lifestyle philosophy and ensure a fun work environment.

Responsible for handling all customer challenges appropriately.

Implement Aveda experiences and GFCR policies/procedures

Responsible for inventory control, monthly counts and ordering

Strong knowledge maintained on equipment and POS processing

Understand, implement & perform responsibility of managing the day to day operations of luxury Resort Salon & Spa

Participate in all Aveda required trainings and implement practices that are taught

Group/party coordinator and GFCR department liaison.

Responsible for maintaining personal service provider licensing and continued education as well as licensing review of all Spa personnel.

Aveda Product Knowledge/Training preferred

Must hold and maintain a current license from the State of Iowa Cosmetology Division in good standing

Previous management experience required

Job Tags

Similar Jobs

LMAX Group

Senior Institutional Sales Executive - Digital Assets Job at LMAX Group

 ...Senior Institutional Sales Executive to join our team at LMAX Digital. In this role, you will play a key part in driving sales growth...  ...drive growth and enhance revenue. Client Relationship Management: Build and maintain strong, long-term relationships with institutional... 

Gpac

Electrical PM/Estimator Job at Gpac

A valued client of ours is looking for an Electrical Project Manager/Estimator for commercial and light industrial projects. We are a local company seeking a candidate interested in growing with the company, implementing new procedures, and willing to learn. Attention... 

Poway Unified School District

Campus Security Specialist Job at Poway Unified School District

CAMPUS SECURITY SPECIALIST BASIC FUNCTION: Under the direction of an Assistant Principal, patrol and supervise campus activities to assure the...  ...weather conditions. Driving a vehicle to conduct work. PHYSICAL DEMANDS: Standing and walking for extended periods of time.... 

Stellar IT Solutions LLC

Sr. Jira Admin Job at Stellar IT Solutions LLC

 ...Job Title: Sr. Jira Admin Interview: Virtual Job Location: Remote Job Duration: 6+ Months Role Overview: We are seeking a highly skilled Sr. Jira Administrator to join the team. The ideal candidate will have hands-on experience with Rally to Jira... 

Dapper Cleaning Services

Housekeeper Job at Dapper Cleaning Services

 ...respected. Maybe you're sick of not being recognized for working hard, showing up on time, and treating customers well. Dapper Cleaning Services can offer you something much better, but you have to live up to your end of the bargain. You have to be a ROCKSTAR....