Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Resiliency Coordinator do at Fiserv?

As a Resiliency Coordinator, you will support and strengthen the resiliency of Fiserv Output Solutions’ operations. You will play a key role in evaluating existing disaster recovery and business continuity plans, identifying gaps, and implementing improvements. You will work closely with site operations, IT, facilities, and enterprise continuity teams to ensure site readiness, documentation accuracy, and recovery effectiveness across all Output Solutions locations.

What you will do:

• Assess the current state of Disaster Recovery and Business Continuity processes across print and plastics facilities, ensuring comprehensive evaluations and identifying critical improvement areas.
• Collaborate with site leaders and functional owners to gather necessary information, uncover undocumented dependencies, and identify gaps or inconsistencies in recovery strategies to enhance overall recovery readiness.
• Develop and implement scalable and sustainable Disaster Recovery plans where they are missing or insufficient, ensuring alignment with enterprise standards and regulatory requirements for robust and compliant recovery frameworks.
• Facilitate regular Disaster Recovery exercises, tabletop tests, and recovery simulations to validate preparedness, uncover deficiencies, and drive continuous improvement across all recovery processes.
• Ensure that site-specific Disaster Recovery documentation—including runbooks, contact lists, critical dependencies, and restoration steps—is meticulously accurate, consistently up to date, and easily executable under pressure.
• Coordinate with enterprise risk and continuity teams to maintain alignment with broader Fiserv continuity strategies and meet audit requirements, providing seamless integration across all recovery efforts.
• Track recovery metrics, risk items, and remediation plans, delivering regular and actionable reporting to leadership and stakeholders to ensure transparency and drive ongoing recovery enhancements.
• Act as a central point of contact during actual disruption events, coordinating the execution of recovery steps meticulously and documenting outcomes thoroughly for post-incident reviews.

What you will need to have:

• 6+ years of experience in disaster recovery, business continuity, operations risk, or IT service continuity roles, including environments with evolving DR maturity and building documentation, processes, and governance from the ground up.
• 6+ years of knowledge of disaster recovery testing methodologies, business impact analysis (BIA), and risk assessments.
• Bachelor’s degree or equivalent combination of educational background, related experience, and/or military experience.

What would be great to have:

• Experience in high-volume production environments (e.g., print, plastics, card manufacturing).
• Familiarity with recovery standards and frameworks (e.g., ISO 22301, NIST, FFIEC).
• Experience coordinating cross-functional recovery teams across facilities and disciplines (operations, IT, facilities, compliance).
• Prior experience in tools such as SharePoint, Excel, ServiceNow, and project tracking systems.
• Experience creating DR documentation and executive-level reporting.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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