Remote Chat Support Jobs – Entry-Level – $25–$35/hr – No Degree or Experience Needed
Role Overview
A well-established digital customer experience firm is recruiting Remote Chat Support Representatives to support a global software client. These fully remote roles pay $25 to $35 per hour depending on availability, performance, and shift assignments. No college degree or previous job experience is required. You’ll assist customers exclusively via live chat and email—no phone work at any time. With paid training, advancement opportunities, and schedule flexibility, this is an ideal position for anyone looking to begin a real online career with zero prior experience.
The Client & What You’ll Be Doing
The client is a fast-growing SaaS provider serving business owners, freelancers, and online creators. Their users depend on intuitive software to manage tasks, handle payments, and collaborate in real time. As a Chat Support Representative, you’ll be the first line of help when those users need assistance. You’ll answer questions, resolve issues, and troubleshoot common errors—all through a written format. Using chat tools like Intercom or HelpScout, you’ll deliver quick, helpful support while maintaining the brand’s friendly, professional tone.
Primary Job Tasks
Respond to Live Chats: Provide immediate assistance to customers experiencing issues with billing, logins, or feature navigation.
Answer Email Tickets: Use a support dashboard to respond to non-urgent tickets submitted via email. Follow up on prior conversations when needed.
Process Refunds and Subscription Adjustments: Execute actions like cancellations or renewals in the backend system according to standard policies.
Apply Macros and Templates: Use saved replies as a framework, but personalize each message based on the user’s issue and tone.
Tag and Categorize Each Interaction: Help keep internal systems organized by applying the correct tags and leaving clear notes.
Escalate When Necessary: Flag technical problems or unusual user requests for review by QA, billing, or engineering.
Track Your Own Metrics: Use your dashboard to monitor resolution time, ticket completion rates, and customer satisfaction.
Use Internal Resources: Reference up-to-date help docs, bug alerts, and team threads to respond with confidence.
Maintain Written Brand Voice: Write clearly, calmly, and conversationally—no legalese, no fluff.
Collaborate in Slack: Join the support team in asynchronous discussions, contests, and improvement brainstorms.
A Typical Shift Breakdown
Early in Your Shift
Log into your dashboard, review any major product alerts or bug notifications, and begin working through your assigned email ticket queue.
Mid-Shift Workload
You’ll be actively supporting 3–4 live chat conversations while also handling non-urgent emails. Expect to address subscription questions, account recovery issues, and how-to requests.
Wrapping Up
Clean up open chats, leave notes on any unresolved issues, and write a short shift handoff message for the next support agent. Review your personal performance metrics and optional learning content.
Who We’re Looking For
No college degree or customer service experience required
High school diploma or GED minimum
Proficient written English with professional tone and friendly style
Typing speed of 40+ words per minute
Comfortable navigating browsers and multitasking online
Must have personal laptop or desktop and stable Wi-Fi connection
Available to work a minimum of 20 hours per week
Willing to learn and follow instructions
Strong attention to detail and written clarity
Self-motivated and responsible while working remotely
Tips for Performing at a High Level
Writing & Typing Fluency
Your value is in your written communication. Practice typing speed and clarity. Re-read your messages before you send them.
Learning Product Details
Know where the answer lives before you get the question. Read the help docs and flag any outdated content.
Written Tone and Customer Care
Be clear and human. Avoid sarcasm, slang, or robotic phrasing. Use expressions like “Let me take care of that for you” or “Thanks for your patience—I’ve got a solution.”
Managing Live Workload
Use tools to stay efficient: browser tab organizers, clipboard managers, and saved reply shortcuts. Stay calm when juggling chats and prioritize based on urgency.
Handling Remote Independence
Your team won’t be hovering over you—and that’s a good thing. Stay productive, keep your communication open, and be accountable for your shift.
Growing With Feedback
Weekly QA reviews help you improve fast. Ask questions, make notes, and look at what top performers are doing differently.
Getting Started with the Client
Initial Application
Complete a short form with resume upload and your remote work availability.
Typing and Writing Test
Submit a short timed chat simulation and demonstrate your ability to respond clearly and helpfully.
Chat-Based Interview or Simulation
You may be invited to participate in a written chat interview or asynchronous Q&A using the client’s support platform.
Paid Virtual Training
Attend a live remote training series with modules on support tools, brand tone, internal systems, and ticket types.
Trial Shifts with Support
Work 3–4 shifts under supervision with real customer tickets. You’ll receive real-time guidance and written coaching.
Official Onboarding
After passing your trial, receive your shift block, system credentials, and full access to internal chat, help docs, and support resources.
Workplace Environment
The client offers a structured but flexible remote team culture. You’ll be measured on output and quality—not hours online. Everyone contributes to improvement and recognition is built into the workflow. Team threads, Slack updates, and quarterly feedback keep you looped in without being overwhelmed.
Perks and Extras
Paid remote training and coaching
Home office equipment allowance
Flexible shifts across time zones
Access to professional development tools (Skillshare, Udemy, etc.)
No phone calls—text-only support
Digital gift card rewards for performance milestones
Clear promotion paths to QA, operations, and training
Weekly peer nominations and raffles
Why This Role May Be the Right Fit for You
This is one of the most accessible and legitimate online jobs available—no degree, no resume requirements, no calls. Whether you're new to the workforce, transitioning from another industry, or seeking reliable work-from-home income, this job offers structure, stability, and the chance to build remote job skills in a supportive environment.
Applicant Questions Answered
Do I need prior customer service experience?
No. This is an entry-level position. Full training is included.
Will I be answering phone calls?
Never. This role is completely non-voice—chat and email only.
Can I work from anywhere?
Yes. You can work from most countries with strong internet and English fluency.
What kind of schedule can I choose?
Morning, afternoon, evening, and weekend shifts are available. You’ll rank your preferences during onboarding.
How fast can I start?
Training cohorts begin every week. Most applicants begin work within 7–10 business days.
Next Steps to Apply
Click “Apply Now” to submit your resume and complete your candidate profile. With no degree, experience, or phone work required, these roles fill quickly. Apply today and start your remote support career with clarity, training, and consistent income.
...growing company that is seeking an enthusiastic, detail-oriented HR Generalist to assist the HR Business Partner in daily... ...and practices. Preferred Skills: - Previous internship or entry-level experience in an HR role is beneficial but not required. - HR...
Eaton's ES AMER ARS division is currently seeking a Senior Product Engineer. This role is based at our Hayward, CA satellite location just outside of the San Francisco Bay area and offers relocation assistance for those currently residing in the US. This is a multi-faceted...
...Hiring for the following opportunities: Medical Surgical Units Shifts: Nights 7:30pm to 8:00am Requirements: Current RN licensure in any state. BLS through American Heart Association (AHA) required Ability to pass criminal and professional history...
...LoveBound Destinations is looking for a committed Home-based Appointment Scheduler to become an integral part of our dynamic team. This key role is dedicated to organizing appointments and scheduling travel arrangements for our clients, ensuring a personalized and smooth...
Overview:**$18.25 / hour****Effectively cleans and maintains the hotel guest rooms on a daily basis. The goal of the position is to produce... ..., and responding to the requests of team leaders. Completes deep clean projects (as assigned).+ Ensures that all assigned areas,...