Job Description

The role is centered on ownership and collaboration, leading the product from concept to completion while valuing every team member’s contribution. As a steward of the product vision, the Product Owner balances client needs with development capabilities, guiding teams through challenges and delivering high-quality products that meet business goals and delight users.

Accountable for

• Effective Project Execution 
• Client Experience 
• Risk Management 
• Project Team Leadership 
• Operational Efficiency 

Effective Project Execution

Product owners develop, implement and manage projects to ensure they are delivered on time and on budget. They drive great client experiences and help maintain a positive reputation for fjorge.

Key responsibilities include managing timelines, budgets and resources, reducing the likelihood of projects becoming “red.” They create effective implementation plans in alignment with the impact statement and can articulate the product and business impact to their clients and team. They coordinate and provide direction for the team, clearing any roadblocks that can disrupt productivity. 

Client-Centric Communication & Experience 

Create great client experiences through collaboration and empathetic transparency. Product owners are able to gather and translate requirements, effectively managing the needs of various stakeholders. They understand that a fully aligned team with clear expectations strengthens client relationships and they are able to balance competing priorities and facilitate collaboration  and direction within the team. They are able to envision the end goal and create actionable project plans to communicate to their clients, providing clarity and reassurance.

Risk Management

Identify, assess, and mitigate risks to ensure project health and prevent disruptions or issues that could impact project delivery or quality. Product Owners are adept at addressing potential problems early to maintain client satisfaction and project success. They are front line defenders of the project scope and are able to communicate potential risks and roadblocks to both their clients and team with composure and create contingency plans when needed. 

Project Team Leadership

Help foster a collaborative environment for the project team by providing encouragement and guidance. You are able to provide clear expectations and value building trust to drive momentum to achieve shared goals. You help your team maintain a solutions-oriented mindset, leading by example through your communication and actions. You are effective at leading meetings with purpose, clearing roadblocks, and resolving conflicts when they arise. 

Operational Efficiency 

Product owners are the stewards of our processes and best practices. They oversee reporting, documentation, and resource management to ensure optimal project performance and high-quality results. They are diligent about tracking progress and have a high attention to detail, avoiding bottlenecks to productivity, invoicing errors, and negative impact to utilization. 

Key Behaviors 

• You are client-centric. You are an empathetic listener and proactive problem solver, skilled at actively listening to clients and stakeholders to deeply understand their needs and concerns. You are able to anticipate client needs and potential issues before they arise and address them head on. You take on a service-oriented mindset and make your clients feel seen and heard. 
• You are results-driven. You understand the importance of operational excellence, seeing beyond individual projects to grasp how each task fits into the larger goals. You set clear, measurable goals and consistently track progress against them, always focused on successful outcomes. You are highly strategic and utilize data and metrics to guide your decision-making- your strategies and actions are rooted in evidence. 
• You are able to adapt and pivot on the fly. You are a solution-seeker at your core and approach problems with creativity, curiosity, and willingness to explore different solutions. You strive for continuous improvement in an ever-evolving environment, keeping your composure under high stress situations and interactions. You understand that the best defense is a solid offense and you work hard to create a plan that sets your team up for success.

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