Job Description
As we continue to grow, we are seeking a Patient Care Advocate to join our award-winning specialty pharmacy team.
About Ardon Health
At Ardon, we are passionate about our mission to inspire people and improve lives through the delivery of high-quality, compassionate healthcare services. Our innovative work environment in Portland, Oregon, centers around uplifting collaboration with our employees as we care for patients. Our commitment to cultivating talent and fostering growth within our organization keeps Ardon ranked among the top 100 companies to work for in Oregon.
*Recognized as a Top Workplace by the Oregonian in 2021, 2022 and 2023*
Our specialty pharmacy
Our state-of-the-art specialty pharmacy provides medications that are often used to treat complex or rare conditions. We deliver services to enhance the patient experience within the comfort of their home. We remove barriers to care and provide patients with the education, clinical care and supportive services they need on their treatment journey. We work to build trusted relationships and to be a resource where patients can turn for help.
What it’s like to work with our team
Our progressive work environment embodies the notion that life is meant to be shared and lived well, through hard work, compassion, and camaraderie. Together, we e njoy team meals and celebrate events and company milestones. Employees like to relax in our lounge equipped with amenities that promote wellness and fun. We volunteer to support patient advocacy organizations within our community. Our employee-run DEI Group is dedicated to diversity and inclusion.
To learn more about our team and what we do , watch our video at .
Join us!
Do you want a dynamic career opportunity where you can make a difference? Explore the potential of your pharmacy experience in an elevated role.
We are recruiting a Patient Care Advocate to join our team of health care professionals. As a Patient Care Advocate, you will communicate with patients and providers to schedule deliveries, assist with patient assistance programs, and enroll patients in Ardon services.
Job type: Full-time (on-site)
Salary Range : $22.43 - $28.05 hourly, depending on experience
Benefits: - Competitive pay
- Flexible PTO and paid company holidays
- Medical, dental, vision, disability and life insurance
- 401K match
Position responsibilities: - Acts as liaison between company, patients, and Physician’s office.
- Responsible for accepting new prescriptions and making sure all necessary information including insurance verification is available to process orders.
- Explains all company programs and services to patients and physician’s office staff.
- Communicates with patients as needed based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare profession including but not limited to: nurses, pharmacists, or supervised pharmacy interns.
- Responsible for scheduling prescription refills within the pharmacy software.
- Maintains documentation of calls to and from patients.
- Contacts patients to schedule deliveries, confirm address, inform of any co-payment involved and notify of payment responsibilities.
- Assists with prior authorizations.
- Refers under/uninsured patients to appropriate patient assistance programs and helps with applications.
- Communicates patient status to physician’s offices/clinics.
- Maintains patient confidentiality.
- Performs other duties and responsibilities as assigned.
- Utilize operating systems and tools to help manage patient therapy and refill compliance.
- Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Upon employment, all employees are required to fully comply with Ardon’s rules and regulations.
Required skills: · High school diploma or GED
· Active Oregon Pharmacy Technician License.
Our ideal candidate has: - Strong communication and interpersonal skills.
- Ability to effectively collaborate in a team setting.
- Proficiency in standard workplace software and/or information management applications.
- Prior experience working in a pharmacy or healthcare setting.
- Ability to navigate computer applications.
- Ability to work in a fast-paced environment.
- 6 months to a year work experience in a medical office or pharmacy setting, preferred. Prior work experience in a customer service setting, desired
Pay Range: $21.56 to $26.96 per hour (depending on experience)
Ardon Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual identification or orientation, national origin, marital status, disability, veteran status, or any other status protected by law.
Job Tags
Hourly pay, Holiday work, Full time, Work experience placement, Flexible hours,