Patient Advocates are the premier resource to hear directly from the people we serve. The Patient Advocate strives to empower patients and families to take an active role in improving their patient experience while providing creative solutions to unique challenges.
Using advocacy skills, manages patient expectations and proactively educates and influences expected service behaviors with staff and physicians. Responsible for developing education materials and policies that are patient and family centered. Drawing on ability to empathize and look at situations from a variety of perspectives, creatively and effectively facilitates patient care services and amenities while always anticipating patient and family needs, taking into account various cultures, religions, and individual needs. Successfully resolves complaints and grievances. Manages service recovery initiatives and the patient and family advisory council.
Ability to perform duties with minimal supervision, multi-task, organize, and respond to competing deadlines and requests in a calm and productive manner. Proactive in all endeavors.
Minimum Education:
HS required and Bachelors Degree preferred.
Minimum Experience/Knowledge:
Minimum Experience: 4 Years preferred in acute care setting.
Minimum Field of Expertise: Degree in psychology, counseling, human resources/personnel management, or health care related field preferred. Demonstrated interpersonal, communication and customer service skills. Ability to establish and maintain effective working relationships with physicians, managers, staff, volunteers, auxiliary member, community and volunteer organizations, media and general public.
As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USCVHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials.
The salary range for this position is $68,640 to $82,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidates work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
About University of Southern California (USC)
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.
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