Microsoft Dynamics 365 Contact Center Solution Architect Job at VDart Inc, Remote

Z0tVUFM5UTVKMTlaZmVwb2dLWXBTNzgyd2c9PQ==
  • VDart Inc
  • Remote

Job Description

Job Title : Microsoft Dynamics 365 Contact Center Solution Architect

Job Type : Contract

Job Location : Remote

Role Summary :

As a Microsoft Dynamics 365 Contact Center Solution Architect, you will lead the technical design and implementation of scalable, high-performing contact center solutions. You will collaborate with business stakeholders, solution teams, and developers to translate business needs into practical solutions, incorporating modern AI and productivity tools such as Copilot, Smart Assist, and Virtual Agents , Azure Communication Services

Key Responsibilities :

  • Architect end-to-end Microsoft Dynamics 365 Contact Center solutions aligned to business goals.
  • Lead workshops to gather and define business and technical requirements.
  • Design solution blueprints, process flows, and integration points.
  • Setup and configure the Azure Communication Services with additional Azure services to support the voice, copilot and Emal channel
  • Configure and customize D365 Customer Service and Omnichannel features including:
  • Unified routing
  • Agent experience
  • Channel integration (voice, chat, SMS, social)
  • AI capabilities (Copilot, Smart Assist, Chatbots)
  • Oversee the implementation lifecycle including technical oversight, quality assurance, and solution deployment.
  • Support pre-sales efforts by creating solution proposals, demos, and estimates.
  • Act as a trusted advisor to clients, guiding best practices and innovation adoption.
  • Provide guidance to delivery teams and mentor junior consultants.

Required Qualifications :

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 6+ years of experience with Microsoft Dynamics 365 Customer Service, including Omnichannel.
  • Deep understanding of cloud-based contact center architecture and integrations.
  • Strong knowledge of Power Platform, Azure services, and D365 extensibility options.
  • Experience implementing AI-driven features such as Copilot, bots, and automation flows.
  • Excellent communication and presentation skills, especially with executive stakeholders.

Preferred Qualifications :

  • Microsoft Certification: MB-230 (Microsoft Dynamics 365 Customer Service Functional Consultant Associate).
  • Experience in industries such as Financial Services, Healthcare, or Retail is a plus.
  • Familiarity with voice channel solutions such as Genesys , or Nuance .

Language Requirements

  • English: Proficient

Job Tags

Contract work, Remote job,

Similar Jobs

Liberty_Resources

Licensed Practical Nurse (LPN) Job at Liberty_Resources

 ...physician, NPs, RN, and medical assistants) of Liberty Resources Integrated Health Care to deliver patient centered care and support clinic operations. Integrated Health Care is a collaborative, multi-disciplinary team of primary care and mental health professionals,... 

Robert Half

File Clerk Job at Robert Half

 ...openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our... 

Perspective.co

Talent Acquisition Specialist (f/m/d) Job at Perspective.co

 ...believe by staying a small team with highly talented people we will get there fastest. ????...  ...of ownership and freedom in a fully remote environment across Europe, enabling us to...  ...???? About the role As our Talent Acquisition Specialist at Perspective, you will take... 

General Dynamics Information Technology

Sr. Technical/Copy Editor Job at General Dynamics Information Technology

 ... for our clients. Job Description Seize your opportunity to make a personal impact as a Technical Editor Senior supporting Technology Shared Services (TSS) Writing and Process Management (WPM) team. GDIT is your place to make meaningful contributions to challenging... 

STEM Coding Lab

STEM Program Instructor Job at STEM Coding Lab

 ...Benefits: Paid time off Training & development Tuition assistance STEM Coding Lab, Inc. (SCL) is looking for a Full-Time K-8 Teacher for its in-school and afterschool programs. We are looking for someone who cares about children, who wants to make...