Summary: The Customer Service Advocate is responsible for prioritizing customer satisfaction for Information Technology services by representing the Information Technology department and managing difficult situations and conflict resolutions. This includes but is not limited to monitoring all incidents, requests, and complaints to ensure issues are resolved on time and effectively.
Education: Bachelor's degree, or equivalent work-related experience.
Experience: 2 or more years Healthcare IT/ Customer Service experience preferred.
Skills and Abilities:
Working Conditions, Physical Environment and/or Safety Requirements :
Working environment on site on hospital units and IT office area. Must consider current safety requirements and ergonomics with regards to hardware recommendations and placement during system installation in other hospital departments. Frequent use of personal computers.
Location: CharterCARE Health Partners · 8480-IT/Data Processing Schedule: Full Time regular (64-80 hrs), 1, 9am-530pm...upon request. See policy for additional information. ~2 years of patient care experience in a skilled nursing facility or medical clinic. Preferred qualifications: ~ Experience in Acute Care, Home Health or Public Health nursing. Why Join Providence? Our...
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