Job Description

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Office of Utility Consumer Counselor (OUCC):
The OUCC’s mission is to represent all Indiana consumers to ensure quality, reliable utility services at the most reasonable prices possible through dedicated advocacy, consumer education, and creative problem-solving. For more information about the OUCC, visit the Website, Twitter, or Facebook.

Role Overview : 

The selected candidate will be expected to lead communications efforts regarding utility regulatory cases and consumer education. They will answer consumer inquiries and will develop publications, social media posts, and website content to help educate Hoosier consumers. The selected candidate will work as a liaison with other agency divisions and case teams that include attorneys, financial analysts, accountants, engineers, and other specialists. The candidate will also attend public field hearings and may be asked to speak publicly to explain the regulatory process to large groups and members of the news media. This position will require an individual skilled in written communications and proofreading. The selected candidate will also be expected to assemble graphics for social media, publications, and other mediums. Training opportunities for Adobe InDesign, Illustrator, and Photoshop will be provided. The candidate must be able to meet deadlines while managing multiple tasks with limited to moderate supervision and will report directly to the External Affairs Director. 

Salary Statement : 

The salary for this position traditionally starts at $63,000.00 but may be commensurate with education or work experience.

A Day in the Life:

Essential Duties:

• Serve as the agency's coordinator of consumer outreach, including the establishment of partnerships with external organizations throughout Indiana. This includes attending events on behalf of the OUCC and offering public remarks as needed.
• Assist in assembling written consumer education materials such as publications, website content, and social media. 
• Serve as the primary agency contact for consumer inquiries via telephone and email.
• Serve as the secondary agency contact for media and legislative inquiries. 
• Manage consumer comments in pending cases, including intake, external responses, and internal coordination.
• Advise the External Affairs Director on social media, website, and other external communications. Develop social media and other external communications content as needed.
• Interact with all agency employees to varying degrees and work with employees in other governmental agencies, government officials, and the general public.

Other Duties/Responsibilities:

• Assist with legislative sessions, including bill tracking and committee monitoring. 
• Maintain agency brand materials, including, but not limited to, creating employee email signatures for new employees.
• Manage and interpret data for the agency’s website, newsletter, and social media pages.
• Serve as the secondary agency contact for media and governmental inquiries.
• Perform additional duties as assigned.

What You'll Need for Success:

• A bachelor’s degree is required. A degree in communications, journalism, marketing, political science, business or public administration, or related field is preferred.
• Strong written and oral communications skills are crucial to this position. Experience in working with the media and writing in AP style is preferred but not required. 
• Must be able to interpret policy and procedures and maintain strong interpersonal relationships internally and externally.
• Strong organizational skills and the ability to manage multiple projects and meet deadlines are essential for success. 
• Experience in customer service, social media, web design, journalism, or other related fields is preferred but not required. 
• Ability to work well independently as well as collaboratively.
• Competent in Microsoft Word, Outlook, Powerpoint, and Excel. 
• Proficiency in Adobe Photoshop, Illustrator, and InDesign is helpful but not required. 
• Working knowledge of the utility industry and current issues is helpful but not required. 

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes: 

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

   

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected] .

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