Job Description

COMPANY OVERVIEW:

Join Us At Luxury Beach Rentals: Where Our Core Values and Teamwork Set Us Apart.

At Luxury Beach Rentals, we've built a family-run business that’s become a leading name in vacation rental property management. With a portfolio of over 200 stunning properties, we pride ourselves on the meticulous care we provide, not just to our properties but to every guest who walks through our doors.

You’ll find yourself in a fast-paced yet relaxed work environment when you work with us. Like a well-oiled machine, our teams work together seamlessly despite the busyness of managing an extensive portfolio of properties.

Why Choose Luxury Beach Rentals? 

Stability & Growth: Join a solid company with a proven track record of success and a clear vision for the future.

Enjoyable Work Environment: Thrive in a relaxed yet dynamic setting where no two days are the same.

Strong Team Dynamics: Work in a supportive and efficient team.

Core Values That Set Us Apart: Work for a company that prioritizes integrity, excellence, and respect for individuals and our community

We invite you to bring your unique talents and passion for hospitality to our team, where you can build a rewarding career in an environment that values you as an individual and celebrates your success.

POSITION SUMMARY:

The Director of Operations plays a vital role as a Leader, overseeing day-to-day operations across all departments, including housekeeping, maintenance, pools & spas, guest services, and vendor relations, for our vacation rental properties. Based in Myrtle Beach, SC, this hands-on, in-person role combines strategic planning with practical leadership to ensure everything runs smoothly behind the scenes. You'll manage vendor relationships, uphold high standards of quality and cleanliness, and ensure compliance with health, safety, and environmental regulations. Working closely with Owner Relations and Guest Services, you'll help resolve maintenance or housekeeping issues quickly, turning challenges into opportunities to wow guests and homeowners.

You’ll also track expenses to identify cost-saving opportunities, forecast staffing needs, and lead performance reviews, training initiatives, and regular team meetings. As the face of the brand for many homeowners, you’ll keep them feeling informed and supported while leveraging systems and process improvements to boost consistency and efficiency. If you’re passionate about hospitality, love solving problems, and know how to bring out the best in a team—this is the role for you.

RESPONSIBILITIES:

• Oversee the operations of maintenance, housekeeping, and pools & spas departments ensuring timely and high-quality service. This includes but is not limited to managing financials and growth.
• Manage a team of 30+ associates including managers, housekeepers, inspectors, office admins, maintenance and pools & spas technicians and 3rd party vendors. 
• Lead, motivate and manage property service teams, ensuring each member understands their roles and responsibilities.
• Assist in creating and managing budgets, ensuring expenses remain within budgeted limits.
• Full P&L responsibility under the guidance of the General Manager.
• Generate regular reports on departmental financial performance, including metrics for turnaround times, guest satisfaction and team productivity.
• Develop and implement policies, procedures and best practices that improve efficiency, reduce costs and enhance service standards.
• Conduct regular property inspections to monitor quality, identify issues and ensure compliance with company standards.
• Conduct staff performance reviews, provide constructive feedback and set individual and team goals aligned with departmental objectives.

QUALIFICATIONS:

• 5+ years of experience in property management or hospitality services, with at least 2 years in a managerial role.
• High school diploma or GED equivalency
• Experience with Track, Breezeway and Microsoft office preferred.
• Strong understanding of housekeeping, maintenance, and pools & spas operations.
• Strong interpersonal skills with the ability to work effectively at all levels of management and with subordinates.
• Excellent organizational, problem-solving and analytical skills.
• Ability to manage priorities and workflow.
• Proven ability to handle multiple projects and meet deadlines.
• Ability to resolve issues effectively and develop proactive solutions.
• Ability to perform the physical labor necessary.
• Ability to be available after business hours and on days off as needed to support the business.

COMPENSATION & BENEFITS:

Annual Salary: $115,000 - $140,000

Bonus

10% bonus potential

Benefits

• Paid time off and Holiday Pay
• Health insurance
• Life insurance
• Dental insurance
• Vision insurance
• Retirement benefits or accounts
• Long term disability insurance
• Short term disability insurance
• Gym memberships or discounts

Schedule

Core Business hours 8am-5pm Monday-Friday. This role will require weekends and after hours work as necessary.

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