Job Description

Salary: 55,250 - 99,875 USD per year Requirements:

• Active DoD Top Secret/SCI clearance.
• A High School diploma or equivalent with 5+ years of related work experience, an Associates degree with 3+ years of experience, or a Bachelor's degree with 2+ years of experience.
• Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher, or the ability to obtain one within 30 days from the acceptance offer.
• 5+ years of demonstrated experience in the maintenance and repair of Windows-based infrastructure.
• Experience with the Remedy Action Request System or equivalent.
• Proficiency in Microsoft Automation Tools (Word, Excel, PowerPoint, Project, and SharePoint).
• Ability to write and speak clearly when exchanging information with customers in person, via email, web-based text chat, or other written documents.
• Experience in using existing enterprise tools to remotely access user desktop views and manipulate systems to conduct tactical troubleshooting, verify symptoms, fine-tune problem descriptions, and isolate faults to resolve commonly reported issues.
• Must have a reliable vehicle and a valid driver’s license, as up to 10% of travel within the local DMV area may be required.

Responsibilities:

• Provide subject matter expertise in supporting Government and Military technicians in existing areas of IT hardware installation (including some server installation/racking), relocation, repair, removal, and destruction, as well as installing software and supporting meetings, briefings, and conferences.
• Support civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations.
• Assist in the development, documentation, and execution of a Technical Refresh Program for all government IT assets, including recommending technical and functional specifications and product line model selection for the refresh of desktop computers, printers, and peripheral hardware.
• Update, document, and deliver on-the-job training materials, quick reference guides, task checklists, and standard operating procedures to support this task.
• Coordinate with other teams (e.g., Networks, Telephony, VTC) whenever assistance is needed to complete jobs and resolve Remedy tickets; occasionally travel to all NCR sites using a personal vehicle to execute customer Remedy ticket requirements.
• Document system configurations and inventory of IT assets.

Technologies:

• Hardware
• Support
• Security
• SharePoint
• Unix
• Web
• Windows
• Cisco

More:

We are seeking a Computer Support Specialist with an active TS/SCI clearance to join our team in Suitland, MD. In this role, you will use your experience to support the Office of Naval Intelligence (ONI) in computer installation and break/fix, relocation, repair, and inventory control/property management primarily at the National Maritime Intelligence Center (NMIC) and the Pentagon, along with several other facilities in the National Capital Region.

As a key member of our Systems Administration team, you will manage and support civilian and military personnel in responding to employee queries and problems related to their Windows and UNIX workstations, providing subject matter expertise in various areas of IT hardware installation.

Your daily activities will directly impact real-world operations, assisting in implementing and leveraging the latest capabilities of cutting-edge systems while developing technical solutions to complex problems. This is an opportunity you won't want to miss! Join us today and be part of a dynamic team dedicated to making a difference.

Great news! Our program is now offering additional Paid Time Off or a Sign-on Bonus!

Pay Range: $55,250.00 - $99,875.00. The Leidos pay range for this job level is a general guideline only and is not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, abilities, internal equity, alignment with market data, applicable bargaining agreements (if any), or other laws.

Job Tags

Full time, Work experience placement, Local area, Remote job, Relocation, Relocation bonus,

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