Job Description

POSITION: Case Manager-Case Coordinator

POSITION SUMMARY: Coordinate eligibility and intake process for persons served. Facilitate the development of the Comprehensive Consumer Service Plan (CCSP). Assist persons served in obtaining appropriate services and crisis intervention. Mediate conflict related to the services for persons served; maintain master records, correspondence, and all other required data and advocate for persons served.

ESSENTIAL JOB FUNCTIONS: Process requests for services by obtaining necessary assessments, conducting intakes, completing social histories, and determining service eligibility for persons served. Prepare for and facilitate the Interdisciplinary Team in developing the Comprehensive Consumer Service Plan utilizing positive verbal communication, human relations, and teamwork skills. Advocate and/or assist persons served in receiving services identified in the planning process. Ensure regular face-to-face and collateral contact with persons served, providers, family/guardians, and other team members. Assist persons served/families/guardians to maximize their abilities for self-direction, by enabling and empowering them to the greatest extent possible.

QUALIFICATIONS: Bachelor's degree from an accredited college or university with a major or at least thirty (30) semester hours or its equivalent in the behavioral sciences, education, health care, human service administration, or the social sciences required. A minimum of one (1) year related successful work experience in the delivery of human services, specific to the needs and abilities of the populations being served; or have an Iowa license to practice as a registered nurse with three years of experience in the delivery of nursing or human services to the population group is required. Possess the ability to consistently exercise discretion and independent judgment. Must meet agency policy on transportation. Possess the ability to work on a daily basis utilizing standard office equipment. Proven proficient ability to implement agency rules and procedures using verbal, presentation, and written communication skills, human relation skills, team working skills, and organizational skills.

The position will contain Medium physical work consisting of occasional 2-hand lifting from floor to waist of up to fifty (50) pounds and occasional 2-hand push/pull of up to sixty (60) pounds of force. This position consists of frequent standing, walking, and reaching. The position requires frequent forward bending crouching or stooping. The employee will need to occasionally climb stairs without the use of railings and occasionally sit.

Client: Client is a community based non-profit organization that provides services for more than 600 individuals with intellectual disabilities and their families since 1953. Services offered by more than 300 employees support a full integration into the greater Des Moines community. Every person served by Client has the primary diagnosis of intellectual disability and frequently other intellectual and physical conditions as well. Although other organizations serve people with intellectual disabilities, Client provides a full range of services. People with intellectual disabilities attend school, go to work, participate in leisure opportunities and shop along with the rest of the community. However, people with intellectual disabilities and their families face exceptional challenges in maintaining support,, especially when they become adults. Adults with intellectual disabilities are often overlooked as it is more difficult to appeal to public support when they physically change from children to adults. Client recognizes the unique services needs by offering residential, day habilitation, community employment, transportation, case management, and leisure services. When combined, these services meet the full spectrum of life-long needs as well as the needs of their family.

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