Job Description

Job Expectations

• The job duties of a Boat Service Advisor revolve around providing boat repair and service.
• As a Service Advisor, your responsibilities include inspecting a vessel to make suggestions to the owners or operators about necessary repairs and safety upgrades and work with technicians to facilitate these improvements.
• You will also offer advice about efficiency upgrades and other possible changes that the owners of the craft can make.
• Preventative maintenance is key, a Marine Service Advisor must believe in this concept and apply it to all vessels to ensure customers fix, repair and maintain their vessels to avoid breakdowns.

Job Duties

• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Ensure customer expectations and timeliness of repairs are met by managing parts orders, inventory and technician productivity
• Maintain a clean and safe work environment
• Manage daily paperwork from vendors
• Shop parts and prices to provide best service to customers
• Handly quality checks on customer vessels
• Resolve customer complaints and address concerns
• Maintain positive relationships with vendors and staff to provide a good and productive work environment.
• Delivering prompt, professional solutions for customer inquires
• Other duties to ensure business growth is sustainable

Join the team at Sports Marine, where passion meets profession in the exciting world of sales and service! As a leading full-service marine dealer and service facility in Newport News, we're dedicated to excellence in everything we do.
At Sports Marine, we offer more than just a job — we offer a fulfilling career opportunity where you can thrive and grow. As part of our team, you'll be at the forefront of delivering top-tier service and quality products to our valued customers.
Are you ready to dive into a dynamic work environment where no two days are the same? As we continue to expand, we're seeking motivated individuals who share our enthusiasm for excellence. Whether you're an experienced professional or just starting your career journey, there's a place for you on our team.

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